The Illusion of Control: What the Second Line Gets Wrong—and What Regulators and Failures Reveal

By Jeremy Swenson

Thirty-one. That is how many unaddressed safety-and-soundness supervisory warnings Silicon Valley Bank was sitting on when it collapsed in March 2023—roughly triple the number carried by comparable banks. The warnings existed. Examiners had written them down. Committees had reviewed them. And the bank failed anyway, in 36 hours, taking $209 billion in assets down with it.[1]

This figure isn’t really just about Silicon Valley Bank; it’s a broader story about how governance can falter right when it was meant to prevent failure. Across modern sectors like finance, healthcare, insurance, and tech—especially under heavy regulation—the structure is quite similar: a First Line managing risks, a Third Line (Internal Audit) independently evaluating effectiveness, and a Second Line acting as an oversight layer to challenge and ensure risk remains within boundaries before issues arise.

The uncomfortable pattern across nearly every major governance failure of the last fifteen years is not that the second line was absent. It was there, busy, and documented—and it still didn’t work.

That is the uncomfortable pattern across nearly every major governance failure of the last fifteen years: the second line of defense (2LOD) was rarely absent. It was there, it was busy, and it was thoroughly documented. JPMorgan’s Chief Investment Office had risk managers. Credit Suisse’s Prime Services division had a dedicated risk team. Wells Fargo had a corporate risk function, a legal department, and an audit group that all reviewed the Community Bank. Danske Bank’s Estonian branch had internal audit and a chief risk officer. In each case, the paperwork existed. The risk did not go away.

This raises the question at the center of this piece, and one that boards, regulators, and chief risk officers are increasingly asking out loud: is the modern second line of defense actually reducing risk—or is it primarily producing evidence that governance activities occurred? The two are not the same thing, and the gap between them is where some of the costliest failures in recent corporate history have lived.

What the Second Line Is Supposed to Do

The three-lines model that underpins risk governance at virtually every large regulated institution was formalized by the Institute of Internal Auditors in 2013 and substantially updated in 2020. The first line is operational management—the traders, lenders, engineers, and business unit leaders who own risk because they create it in the course of doing their jobs. The third line is internal audit, an independent function that reports to the board and periodically tests whether the first two lines are actually working. The second line sits in the middle: risk management, compliance, information security, and similar functions that provide, in the Institute’s own language, “complementary expertise, support, monitoring, and challenge” to the business.[2]

In U.S. banking specifically, this structure is not just best practice—it is regulatory expectation with teeth. The Office of the Comptroller of the Currency’s (OCC) 2014 heightened standards for large national banks explicitly require an independent risk management function, organizationally and financially separate from the business lines it oversees. The Federal Reserve’s 2011 guidance on model risk management, SR 11-7, assigns the second line an independent validation role specifically because business lines have an inherent incentive to trust their own models.[3]

Notably, when the Institute of Internal Auditors rewrote its guidance in 2020, it deliberately dropped the word “defense” from the model’s name, worried that the martial framing had encouraged organizations to treat risk management as purely defensive—blocking and reviewing—rather than as a function that helps an organization take the right risks well. That single word change is a useful preview of this piece’s argument: a second line built entirely around defense metrics—how many reviews were completed, how many policies exist, how many attestations were signed—can satisfy every requirement on paper while missing the actual point.[4]

Where the Model Breaks Down

Strip away the acronyms, and the recurring failure modes of the second line reduce to a short, uncomfortable list. Each one, on its own, sounds like a minor process gap. Together, and when combined with real money and real institutions, they have produced some of the largest corporate governance failures on record.

Documentation Instead of Risk Reduction

The clearest symptom is a second line that measures itself by volume: reviews completed, policies published, attestations collected, meetings held. Every one of those activities can be running at full capacity while the underlying risk grows untouched, because none of them require anyone to verify that a control actually works—only that someone said it does.

Self-Attestation Over Independent Verification

Much of traditional second-line practice depends on the first line telling the second line the truth: attestations, self-assessments, and point-in-time control tests that sample a narrow window and assume it represents the whole. When Danske Bank’s Estonian branch was later examined, the bank’s own lawyers conceded that “major deficiencies in controls and governance made it possible to use Danske Bank’s branch in Estonia for criminal activities such as money laundering,” and that internal reporting simply never reached the people positioned to stop it.[5]

Individual Exceptions Over Systemic Patterns

Second lines are often organized to catch one broken control at a time—a missed reconciliation, a late report, an expired certificate—rather than to notice that dozens of small, individually explainable exceptions are actually one large, systemic problem wearing different clothes.

Compliance Treated as a Proxy for Safety

Perhaps the most persistent conflation in second-line practice is the assumption that a control environment which satisfies a regulation is therefore a control environment that manages the underlying risk. The two frequently travel together. They are not the same claim, and treating them as interchangeable is exactly how organizations end up technically compliant and substantively exposed at once.

A Challenge Function That Doesn’t Actually Challenge

Effective second-line challenge requires two things that are hard to combine: enough independence to say no to a profitable business line, and enough technical and commercial fluency to know when “no” is actually warranted. Many second lines have one without the other—independent enough to be disliked, but not fluent enough in the actual business to be heeded, or so embedded in the business that independence quietly erodes.

Struggling to Govern What It Doesn’t Understand

Every one of the weaknesses above compounds sharply the moment the underlying risk is technical: artificial intelligence models, cloud migrations, third-party data pipelines, or novel cyber threats. A second line built to review loan files and sales scripts is not automatically equipped to evaluate a machine learning model’s training data lineage or a cloud vendor’s shared-responsibility boundary—and regulators are now saying so explicitly. NIST’s AI Risk Management Framework (RMF) and the broader push toward AI-specific governance exist precisely because traditional control catalogs were not written with adaptive, probabilistic systems in mind.[6]

Five Failures, One Pattern

These are not abstractions. They are the documented findings of regulators, board-appointed investigators, and congressional committees—and read together, they describe the same failure recurring in different industries, different countries, and different decades.

1. JPMorgan’s “London Whale” (2012)—When Risk Managers Don’t Know What the Business Is Doing

In 2012, JPMorgan Chase’s Chief Investment Office lost more than $6.2 billion on a series of synthetic credit derivative trades that came to be known as the “London Whale.” The U.S. Senate Permanent Subcommittee on Investigations spent nine months and reviewed more than 90,000 documents before concluding that the unit had mismarked its trading book to hide losses, disregarded multiple indicators of increasing risk, manipulated its own risk models, and evaded regulatory oversight.[7]

The Subcommittee’s report found that JPMorgan’s firm-wide risk managers—the second line—“knew little about” the trading strategy and had no role in approving the positions that produced the loss, even as the bank’s own public statements insisted the trades were consistent with firm-wide risk management. This was a second line that existed on the org chart and was functionally absent from the transaction that mattered most.[8]

2. Wells Fargo’s Sales Practices Scandal (2011–2016)—When Egos and Tenure Silence the Second Line

Between 2011 and 2016, Wells Fargo employees opened millions of unauthorized accounts to meet aggressive sales quotas, ultimately leading to the termination of roughly 5,300 employees and $185 million in regulatory penalties. When the bank’s independent directors released their own 110-page investigation in 2017, the findings went well beyond a rogue sales culture.[9]

The report found that Carrie Tolstedt, the long-tenured head of the Community Bank, and other Community Bank leaders “resisted and impeded scrutiny or oversight from corporate risk management and the Board,” and “minimized the scale and nature of problems” when they were forced to report them. Then-CEO John Stumpf, the report found, relied on “the Bank’s decades of success” and was “too slow to investigate or critically challenge” the sales model—a textbook description of tenure-driven bias, where years of past success become evidence against present-day concerns rather than a reason to look harder.[10]

Just as tellingly, the report found that Wells Fargo’s control functions were structurally weakened by internal politics: risk, legal, HR, and audit were “decentralized” and had “parallel units” embedded inside the Community Bank itself, reporting up through business-aligned structures that deferred to the business rather than challenging it. Audit reviewed the relevant controls and largely found them effective—but, the report notes pointedly, “it did not view its role to include analyzing more broadly the root cause of the improper conduct.” That is the governance-activity trap in a single sentence: the review happened, the box was checked, and the actual problem sailed through untouched.[11]

3. Credit Suisse and Archegos (2021)—When the Second Line Is Afraid to Say No

In March 2021, the collapse of Archegos Capital Management, a lightly regulated family office, cost Credit Suisse $5.5 billion—more than any other bank exposed to the same client. The board-commissioned investigation by Paul, Weiss found no fraud and no missing risk architecture. The controls existed. What failed was the willingness to use them.[12]

The investigation found a “persistent failure” to manage and remediate known risks connected to Archegos, and, more specifically, that Credit Suisse’s risk managers had intended to demand additional margin from Archegos to reflect its mounting credit risk—but were prevented from doing so because the business “deemed” it not to be in the bank’s commercial interest to upset the relationship. One outside review summarized the underlying dynamic bluntly: this was “a business more scared of losing a client than addressing the risks that client was bringing to the bank.” The report also found the Prime Services risk team itself was understaffed, had failed to replace departing senior risk staff, and lacked leadership experience—the second line, quite literally, hollowed out from within.[13]

4. Danske Bank Estonia (2007–2018)—When the Second Line Covers Its Own Mistakes

Danske Bank’s Estonian branch moved an estimated $230 billion in suspicious transactions, much of it linked to Russia, between 2007 and 2015—one of the largest money-laundering cases in European history. It might never have come to light if not for Howard Wilkinson, a British trader who filed four internal whistleblower reports to the bank’s audit unit and Copenhagen management between 2013 and 2014.[14]

Wilkinson later testified before the Danish and European Parliaments that the bank had “deliberately ignored” his warnings and that an Estonia branch executive told him the bank was “not the police.” An internal Danske audit team eventually validated the substance of his concerns, yet the bank still failed to take meaningful action until the money-laundering scandal became public in 2018—four years later. As Wilkinson departed the bank, he was reportedly presented with a nondisclosure agreement. This is the sharpest version of the pattern this piece was asked to examine directly: not a second line that failed to notice a problem, but one that noticed, confirmed it internally, and chose containment over correction—protecting the institution’s narrative rather than fixing the underlying failure.[15]

5. Silicon Valley Bank (2023)—When Periodic Reviews Can’t Keep Up With Real-Time Risk

SVB failed in 36 hours following a bank run, but the vulnerabilities behind it built for years. The Federal Reserve’s own review, led by Vice Chair for Supervision Michael Barr, is remarkable for how directly a regulator indicted its own supervisory process: SVB’s board and management “failed to manage their risks,” Federal Reserve supervisors “did not fully appreciate the extent of the vulnerabilities” as the bank grew, and—critically—even when supervisors did identify problems, they “did not take sufficient steps to ensure that Silicon Valley Bank fixed those problems quickly enough.”[16]

The report also found that SVB itself had changed its own risk-management assumptions specifically to reduce how its interest rate risk was measured, rather than managing the underlying exposure—a second-line control quietly redefined until it stopped producing uncomfortable answers. Barr’s report is also a rare admission that periodic, point-in-time supervisory cycles are structurally too slow for a risk that can move at deposit-run speed; a regulator reaching the same conclusion this piece reaches about the second line more broadly.[17]

What Regulators Learned—And Where Their Own Findings Converge

The most useful evidence that this is a systemic problem, not a string of unrelated scandals, comes from the regulators themselves. On April 28, 2023, the Federal Reserve and the Federal Deposit Insurance Corporation (FDIC) each released their own self-critical report on the same weekend of bank failures—an unusually candid coincidence that let the two reports be read side by side.

The Fed’s report on SVB, discussed above, found that supervisors identified real vulnerabilities but did not escalate forcefully enough once they had. The FDIC’s own report on Signature Bank reached a strikingly similar structural conclusion through a completely separate investigation: the bank’s failure was rooted in poor management, but the report also found that FDIC examiners had downgraded Signature’s liquidity rating as early as 2017 while its overall composite rating stayed at a healthy “2-Satisfactory” for six more years—a gap between what examiners were seeing and what the supervisory rating actually communicated.[18]

The U.S. Government Accountability Office (GAO) took a further step by reviewing both agencies together rather than separately. It concluded that this supports the main argument of this piece concerning federal banking regulation: the Federal Reserve and FDIC “identified numerous concerns at the banks as early as 2018, but did not issue enforcement actions.” Additionally, the GAO pointed out that the Federal Reserve’s “procedures for moving from a lower-level concern to an enforcement action often weren’t clear or specific.” This indicates that a regulator, assessing itself, independently recognizes the same core idea discussed here: identifying a risk is not the same as forcing a change. An institution can recognize risks on a large scale for years without reliably enforcing change.[19]

Read together with the NIST AI Risk Management Framework’s push for governance built around measurable, continuous risk assessment rather than static control catalogs, and the IIA’s 2020 shift away from purely defensive framing, a consistent regulatory direction emerges across otherwise unrelated bodies: less faith in point-in-time review, more emphasis on forcing identified risk into actual remediation, and explicit skepticism that documentation volume is a reliable proxy for safety. None of these bodies coordinated with each other. They arrived at overlapping conclusions anyway, because they were all looking at the same underlying failure pattern from different angles.[20],[21]

Figure 1. Most second-line functions do not lack activity—they sit in the high-activity, low-reduction quadrant, producing evidence of governance without changing risk outcomes.

The 2LOD governance trap and its four related boxes.

The Part Nobody Puts in the Org Chart: Tenure, Ego, and Internal Turf Wars

Every case above shares a dynamic that rarely appears in a governance framework diagram but shows up in nearly every post-mortem: the people closest to a mistake are often the ones best positioned to prevent its discovery, and organizational tenure tends to make that worse rather than better.

Long-tenured leaders accumulate something more dangerous than complacency—they accumulate authorship. A risk model, a sales program, a client relationship built over a decade is not just a business asset to the person who built it; it is proof of their own judgment. Wells Fargo’s Board Report describes exactly this pattern in Carrie Tolstedt, who had run the Community Bank for years and treated challenges to the sales model as challenges to her track record, not as useful information. John Stumpf’s decades at the company produced the same effect at the top: reliance on “decades of success” became a reason to discount new evidence rather than investigate it.[22]

Ego compounds this in a specific and predictable way inside the second line itself: once a risk function has signed off on something—approved a model, cleared a client, blessed a control—reversing that judgment later means admitting the earlier review was wrong. The Credit Suisse-Archegos investigation found that risk staff who wanted to tighten margin requirements were overruled by colleagues managing the client relationship, who prioritized the commercial relationship over the escalation. That is not a hypothetical about incentives; it is a documented instance of one part of the organization protecting a prior decision instead of correcting course.[23]

The most direct evidence of internal fighting to cover mistakes is Danske Bank. Wilkinson’s own account describes a bank that did not simply fail to notice a problem—it received internal confirmation that the problem was real, from its own audit function, and chose a non-disclosure agreement and years of silence over disclosure and remediation. That is not a control gap. It is a second line, or the executives who supervise it, actively managing the appearance of the problem rather than the problem itself—the containment instinct that shows up whenever an admission of error threatens a career, a bonus cycle, or a carefully maintained reputation.[24]

A second line that cannot survive telling the truth about its own prior mistakes will eventually stop looking for them.

None of this requires malice to be dangerous. Most of the people in these stories were not villains; they were professionals whose incentives, tenure, and self-image quietly bent the direction of ambiguous judgment calls toward “this is probably fine.” A modern second line has to be designed with the explicit assumption that this bending will happen—through rotation of long-tenured reviewers, external validation of internally cleared decisions, and protected channels for escalation that do not depend on the goodwill of the person whose earlier judgment is being questioned.

Governance Activity Is Not the Same as Risk Reduction

Every case study mentioned earlier successfully passed a compliance test before turning into a scandal. This is the key point repeatedly emphasized here: governance that merely shows evidence of compliance is different from governance that genuinely reduces risk. An organization can generate a lot of documentation proving compliance but still fall short in actually altering risk outcomes.

Evidence-of-compliance governance is legible, defensible in an exam, and relatively cheap to produce: a signed attestation, a completed checklist, a policy that has been “reviewed and approved.” Outcome-based governance is harder and more expensive: independently tested controls, risk metrics tied to actual loss experience, escalation paths that get used even when the news is bad. The first kind of governance protects the organization in an audit. The second kind protects the organization in a crisis. Wells Fargo, Credit Suisse, and Danske Bank all had abundant supplies of the first and a critical shortage of the second.

Figure 2. Modernizing the second line means shifting the underlying operating model, not just increasing the volume of existing activity.

Two columns showing the legacy model of checkbox compliance and the new model of continuous risk governance.

What a Modern Second Line Actually Looks Like

None of this argues for a weaker second line—every case study here shows the cost of that. It argues for a fundamentally different operating model, one that a growing body of regulatory guidance and industry practice is already pointing toward.

Risk-Based, Not Checklist-Based

Oversight intensity should scale with actual risk and complexity, not with how many items happen to be on a standard control list. A stable, well-understood process and a novel AI model deployed into a regulated decision workflow should never receive the same depth of review simply because both appear as line items on the same checklist.

Continuous Monitoring, Not Periodic Snapshots

The Barr report on SVB is itself an argument for this shift: point-in-time exams cannot keep pace with risks—interest rate exposure, deposit concentration, model drift—that can move materially between review cycles. Where technology allows it, continuous, automated monitoring should replace calendar-driven review as the default, with periodic deep-dives reserved for the risks continuous monitoring cannot yet see.

Evidence Over Attestation

Self-reported control effectiveness should be treated as a starting hypothesis, not a conclusion. Independent data validation—sampling actual transactions, actual model outputs, actual system logs—is more expensive than collecting a signature, and it is the only version of assurance that would have caught what self-attestation missed at Danske Bank.

Genuine Business and Technology Fluency

A second line cannot challenge what it does not understand. This means recruiting and developing risk professionals with real technical depth—in derivatives, in cloud architecture, in machine learning—rather than treating the second line as a generalist compliance career track. JPMorgan’s risk managers not knowing what the CIO’s synthetic credit portfolio actually did is the clearest cautionary tale on this point.

Escalation That Survives Internal Politics

Escalation paths need to be structurally protected from the relationship dynamics that killed escalation at Credit Suisse and Danske Bank—which means routing serious concerns to a level of the organization with no commercial stake in the outcome, and protecting the people who raise them, not just on paper but in how the organization actually treats them afterward.

Outcome-Based Metrics

A second line’s effectiveness should be measured by risk events avoided, losses prevented, and issues resolved before they compound—not by the number of reviews completed, policies published, or meetings held. Volume metrics are easy to game and easy to satisfy without changing anything; outcome metrics are harder to fake.

Real Oversight of AI, Cloud, and Third Parties

Emerging-technology governance needs its own competency track within the second line, built around frameworks purpose-designed for these risks—NIST’s AI Risk Management Framework, cloud shared-responsibility models, and structured third-party risk programs—rather than an attempt to stretch legacy control catalogs over technology they were never built to evaluate.[25]

Clear Accountability Between the First and Second Lines

Wells Fargo’s decentralized risk structure, with control functions embedded inside and reporting up through the business they were meant to oversee, shows what happens when the line between “owns the risk” and “challenges the risk” blurs. Modern governance requires those roles to remain organizationally and, where possible, financially distinct—precisely what the OCC’s heightened standards were written to enforce.[26]

Constructive Challenge, Not a Permanent Bottleneck

None of the above is a case for more friction everywhere. A second line that slows every decision equally will be resented, routed around, and eventually ignored—which is its own form of failure. The goal is targeted friction: fast, low-touch review for well-understood, lower-risk activity, and genuinely rigorous, well-resourced challenge concentrated on the decisions that could actually sink the institution.

Conclusion: Measuring the Right Thing

Return to Silicon Valley Bank’s 31 unaddressed supervisory warnings. Every one of them was, in a narrow sense, evidence that governance was happening: someone had identified a risk, written it down, and tracked it. And every one of them failed to change what actually happened to the bank. That is the second line’s central modern challenge, in miniature.

None of this is solvable by better metrics alone. Every case study in this piece also involved someone for whom the honest answer was personally expensive—a bonus, a reputation, a decade of authorship over a program now under question. A second line rebuilt around outcome-based measurement but layered on top of the same career incentives that rewarded Carrie Tolstedt’s silence and cost Howard Wilkinson his job will simply produce more sophisticated versions of the same evasions. The measurement has to change. So does the price of telling the truth.

It is also worth taking seriously what the regulators’ own convergence implies about where this is heading. The Federal Reserve, the FDIC, the GAO, NIST, and the IIA did not coordinate their findings—they arrived at the same conclusion independently, from different mandates, within the same few years. Convergence without coordination is usually a sign that a standard is hardening, not that a moment is passing. Institutions that treat this argument as a post-SVB overreaction, rather than the new baseline expectation, are likely to be rereading their own supervisory letters in a few years and wondering how they missed it.

The stakes of getting this right are also rising, not leveling off. Every failure examined here involved a risk that a sufficiently empowered reviewer could, in principle, still understand—a trading book, a sales incentive, a margin call. The AI models now moving into underwriting, claims, and credit decisions will not extend that same courtesy; their behavior can shift with a single retraining cycle in ways no annual attestation was ever built to catch. A second line that could not reliably catch a mismarked trading book will not reliably catch a model that has quietly drifted—not without first becoming the kind of second line this piece has been describing.

The organizations in this piece did not fail because nobody was watching. They failed because watching, on its own, was mistaken for managing. A modern second line has to be judged by a harder, more honest standard than whether the reviews got done: whether the risks that mattered actually got smaller. Everything else—the frameworks, the dashboards, the attestations—is only useful to the extent it serves that one outcome. Where it doesn’t, it is not governance. It is just paperwork with better branding.

Endnotes


[1]  Board of Governors of the Federal Reserve System, Review of the Federal Reserve’s Supervision and Regulation of Silicon Valley Bank (Washington, DC: Federal Reserve, April 28, 2023), https://www.federalreserve.gov/publications/files/svb-review-20230428.pdf; “Fed’s Barr: ‘Weaknesses in Supervision and Regulation Must Be Fixed,’” American Banker, April 28, 2023, https://www.americanbanker.com/news/feds-barr-weaknesses-in-supervision-and-regulation-must-be-fixed.

[2] The Institute of Internal Auditors, The IIA’s Three Lines Model: An Update of the Three Lines of Defense (Lake Mary, FL: IIA, July 2020), https://www.theiia.org/globalassets/documents/resources/the-iias-three-lines-model-an-update-of-the-three-lines-of-defense-july-2020/three-lines-model-updated-english.pdf.

[3]  Office of the Comptroller of the Currency, OCC Guidelines Establishing Heightened Standards for Certain Large Insured National Banks, Insured Federal Savings Associations, and Insured Federal Branches, 12 C.F.R. Part 30, Appendix D (2014); Board of Governors of the Federal Reserve System, “Supervisory Guidance on Model Risk Management,” SR Letter 11-7 (Washington, DC: Federal Reserve, April 4, 2011).

[4]  “IIA Unveils New Three Lines Model,” Radical Compliance, July 22, 2020, https://www.radicalcompliance.com/2020/07/22/iia-unveils-new-three-lines-model/.

[5]  “Howard Wilkinson,” Kohn, Kohn & Colapinto Whistleblower Case Archive, accessed August 2026, https://kkc.com/whistleblower-case-archive/howard-wilkinson/.

[6]  National Institute of Standards and Technology, Artificial Intelligence Risk Management Framework (AI RMF 1.0) (Gaithersburg, MD: U.S. Department of Commerce, January 26, 2023), https://doi.org/10.6028/NIST.AI.100-1.

[7]  U.S. Senate Permanent Subcommittee on Investigations, Committee on Homeland Security and Governmental Affairs, JPMorgan Chase Whale Trades: A Case History of Derivatives Risks and Abuses (Washington, DC: U.S. Senate, March 15, 2013), https://www.hsgac.senate.gov/subcommittees/investigations/library/files/report-jpmorgan-chase-whale-trades-a-case-history-of-derivatives-risks-and-abuses-march-15-2013/.

[8]  JP Morgan Chase Whale Trades: A Case History of Derivatives Risks and Abuses, summarized in Demos, https://www.demos.org/research/jp-morgan-chase-whale-trades-case-history-derivatives-risks-and-abuses.

[9]  Independent Directors of the Board of Wells Fargo & Company, Sales Practices Investigation Report (San Francisco: Wells Fargo & Company, April 10, 2017), https://lowellmilkeninstitute.law.ucla.edu/wp-content/uploads/2018/01/WF-Board-Report.pdf.

[10]  Wells Fargo Newsroom, “Wells Fargo Board Releases Findings of Independent Investigation of Retail Banking Sales Practices and Related Matters,” press release, April 10, 2017, https://newsroom.wf.com/news-releases/news-details/2017/Wells-Fargo-Board-Releases-Findings-of-Independent-Investigation-of-Retail-Banking-Sales-Practices-and-Related-Matters/default.aspx.

[11]  “Summary of the Report of the Independent Directors of Wells Fargo & Company into Sales Practices,” Lexology, October 11, 2017, https://www.lexology.com/library/detail.aspx?g=9b82dbcc-146d-4921-847c-526ccbf505a2; Brad S. Karp, Roberto J. Gonzalez, and Vikas Desai, “Lessons Learned from the Wells Fargo Sales Practices Investigation Report,” Harvard Law School Forum on Corporate Governance, April 22, 2017, https://corpgov.law.harvard.edu/2017/04/22/lessons-learned-from-the-wells-fargo-sales-practices-investigation-report/.

[12]  Credit Suisse Group AG, Report of the Special Committee of the Board of Directors of Credit Suisse Group Regarding Archegos Capital Management, prepared by Paul, Weiss, Rifkind, Wharton & Garrison LLP (July 29, 2021), as reported in “Credit Suisse Publishes Independent Review of Archegos Losses,” Paul, Weiss news release, July 29, 2021, https://www.paulweiss.com/practices/litigation/internal-investigations/news/credit-suisse-publishes-independent-review-of-archegos-losses.

[13]  “Unpacking the Report on Credit Suisse’s Archegos Disaster,” Euromoney, July 29, 2021, https://www.euromoney.com/article/28usrfe6tdwq9fkpayosg/capital-markets/unpacking-the-report-on-credit-suisses-archegos-disaster/; “Credit Suisse and the Archegos Collapse – Lessons in Risk Management and Governance for All,” BDO, February 21, 2025, https://www.bdo.co.uk/en-gb/insights/industries/financial-services/credit-suisse-and-the-archegos-collapse-lessons-in-risk-management-and-governance.

[14]  “Whistleblower in Danish Banking Scandal: Bank Ignored Me,” Associated Press via Seattle Times, November 19, 2018, https://www.seattletimes.com/business/whistleblower-in-danish-banking-scandal-bank-ignored-me/; “Danske Bank Money Laundering Scandal – Tip of the Icebergs,” National Law Review, accessed August 2026, https://natlawreview.com/article/danske-bank-money-laundering-scandal-tip-icebergs.

[15]  “Howard Wilkinson,” Kohn, Kohn & Colapinto Whistleblower Case Archive, accessed August 2026, https://kkc.com/whistleblower-case-archive/howard-wilkinson/; “Thanks to Danske Bank Whistleblower, SEC Sets Aside $178 Million for Harmed Investors,” Whistleblower Blog, April 4, 2023, https://whistleblowersblog.org/corporate-whistleblowers/sec-whistleblowers/thanks-to-danske-bank-whistleblower-sec-sets-aside-178-million-for-harmed-investors/.

[16]  Board of Governors of the Federal Reserve System, Review of the Federal Reserve’s Supervision and Regulation of Silicon Valley Bank, i-iii; “Federal Reserve Board Announces the Results from the Review of the Supervision and Regulation of Silicon Valley Bank,” press release, April 28, 2023, https://www.federalreserve.gov/newsevents/pressreleases/bcreg20230428a.htm.

[17]  Board of Governors of the Federal Reserve System, Review of the Federal Reserve’s Supervision and Regulation of Silicon Valley Bank, 3.

[18]  Federal Deposit Insurance Corporation, FDIC’s Supervision of Signature Bank (Washington, DC: FDIC, April 28, 2023), https://www.fdic.gov/news/press-releases/2023/pr23033a.pdf; “FDIC Signature Bank Report Summary,” prepared for the U.S. House Committee on Financial Services, May 2, 2023, https://financialservices.house.gov/uploadedfiles/2023.05.02_-_fdic_signature_bank_report_summary_final.pdf.

[19]  U.S. Government Accountability Office, Bank Supervision: More Timely Escalation of Supervisory Action Needed, GAO-24-106974 (Washington, DC: GAO, 2024), https://www.gao.gov/products/gao-24-106974.

[20]  National Institute of Standards and Technology, Artificial Intelligence Risk Management Framework (AI RMF 1.0) (Gaithersburg, MD: U.S. Department of Commerce, January 26, 2023), https://doi.org/10.6028/NIST.AI.100-1.

[21]  The Institute of Internal Auditors, The IIA’s Three Lines Model: An Update of the Three Lines of Defense (Lake Mary, FL: IIA, July 2020), https://www.theiia.org/globalassets/documents/resources/the-iias-three-lines-model-an-update-of-the-three-lines-of-defense-july-2020/three-lines-model-updated-english.pdf.

[22]  Independent Directors of the Board of Wells Fargo & Company, Sales Practices Investigation Report.

[23]  “Credit Suisse and the Archegos Collapse,” BDO; “Unpacking the Report on Credit Suisse’s Archegos Disaster,” Euromoney.

[24]  “Whistleblower in Danish Banking Scandal: Bank Ignored Me,” Seattle Times; “Howard Wilkinson,” Kohn, Kohn & Colapinto.

[25]  National Institute of Standards and Technology, Artificial Intelligence Risk Management Framework (AI RMF 1.0).

[26]  Office of the Comptroller of the Currency, OCC Guidelines Establishing Heightened Standards, 12 C.F.R. Part 30, Appendix D; Independent Directors of the Board of Wells Fargo & Company, Sales Practices Investigation Report.

Digital Horizons: 8 Transformative Trends Reshaping AI, Cybersecurity, Strategy, and Crypto for a Smarter 2025

Fig. 1. Digital Horizons Infographic, Jeremy Swenson, 2025.

Minneapolis—

The rapid technological developments of 2024 have established a foundation for significant shifts in artificial intelligence (AI), cybersecurity, digital strategy, and cryptocurrency. Business executives, policy leaders, and tech enthusiasts must pay attention to these key learnings and trends as they navigate the opportunities and challenges of 2025 and beyond. Here are eight insights to keep in mind.

1. AI Alignment with Business Goals:

2024 underscored the importance of aligning AI initiatives with overarching business strategies. Companies that successfully integrated AI into their workflows—particularly in areas like customer service automation, predictive analytics, tech orchestration, and supply chain optimization—reported not only significant productivity gains but also enhanced customer satisfaction. For instance, AI-powered tools allowed firms to anticipate customer needs with remarkable accuracy, leading to a 35% improvement in retention rates. However, misalignment of AI projects often resulted in wasted resources, showcasing the need for thorough planning. To succeed in 2025, organizations must create cross-functional AI task forces and establish KPIs tailored to their unique business objectives.[1]

2. The Rise of Responsible AI:

As AI adoption grows, so does scrutiny over its ethical implications. 2024 saw regulatory frameworks such as the EU’s AI Act and similar policies in Asia gain traction, emphasizing transparency, accountability, and fairness in AI deployments. Companies that proactively implemented explainable AI models—capable of detailing how decisions are made—not only avoided legal risks but also gained consumer trust. Moreover, organizations adopting responsible AI practices observed better team morale, as employees felt more confident about using ethically sound tools. The NIST AI Risk Management Framework is a good start. Leaders in 2025 must view responsible AI as a strategic advantage, embedding ethical considerations into every stage of AI development.[2]

3. Cyber Resilience Becomes Non-Negotiable:

The escalation of sophisticated cyber threats—including AI-driven malware and deepfake fraud—led to a dramatic increase in cybersecurity investments. Many businesses adopted zero-trust models, ensuring that no user or device is trusted by default, even within corporate networks. Product owners must build products with a DevSecOps mindset and must think out misuse cases from many angles. Additionally, the integration of machine learning for anomaly detection enabled real-time identification of threats, reducing breach response times by over 50%. As the cost of cybercrime is projected to exceed $10 trillion globally by 2025, organizations must prioritize cyber resilience through advanced threat intelligence, employee training, and frequent vulnerability assessments. Cyber resilience is no longer a luxury but a fundamental pillar of operational stability.[3]

4. Quantum Readiness Emerges as a Critical Strategy:

Quantum computing made significant strides in 2024, with breakthroughs in error correction and hardware scalability bringing the technology closer to mainstream use. While practical quantum computers remain years away, their potential to break traditional encryption methods has already prompted a cybersecurity rethink. Forward-looking organizations have begun transitioning to quantum-safe cryptographic algorithms, ensuring that their sensitive data remains secure against future quantum attacks. Industries like finance and healthcare—where data sensitivity is paramount—are leading the charge. By adopting a proactive quantum readiness strategy, businesses can mitigate long-term risks and position themselves as leaders in a post-quantum era.[4]

5. The Blockchain Renaissance:

Blockchain technology continued to evolve beyond its cryptocurrency roots in 2024, finding innovative applications in sectors such as logistics, healthcare, and real estate. For example, blockchain’s immutable ledger capabilities enabled unprecedented transparency in supply chains, reducing fraud and enhancing consumer trust. Meanwhile, the tokenization of physical assets, such as real estate and fine art, democratized access to investment opportunities, attracting a broader range of participants. Organizations leveraging blockchain reported reduced operational costs and faster transaction times, proving that the technology’s value extends far beyond speculation. In 2025, businesses must explore blockchain’s potential as a tool for enhancing efficiency and fostering trust.[5]

6. Employee Upskilling for Digital Transformation:

The digital skills gap emerged as a critical bottleneck in 2024, prompting organizations to invest heavily in workforce development. Comprehensive upskilling programs focused on AI literacy, cybersecurity awareness, and digital strategy were launched across industries. Employees equipped with these skills demonstrated greater adaptability and productivity, enabling their organizations to better navigate technological disruptions. Additionally, companies that prioritized learning cultures saw higher retention rates, as employees valued the investment in their professional growth. As digital transformation accelerates, the ability to upskill and reskill the workforce will be a key differentiator for organizations aiming to remain competitive.[6]

7. Convergence of AI and IoT:

The integration of AI and the Internet of Things (IoT) reached new heights in 2024, driving advancements in smart factories, connected healthcare, and autonomous vehicles. AI-enabled IoT devices allowed businesses to predict equipment failures before they occurred, reducing downtime and maintenance costs by up to 20%. In healthcare, AI-powered wearable devices provided real-time insights into patient health, enabling early intervention and personalized treatment plans. The growing adoption of edge computing further enhanced the responsiveness of AI-IoT systems, enabling real-time decision-making at the device level. This convergence is set to redefine operational efficiency and customer experiences in 2025 and beyond.[7]

8. The Decentralized Finance (DeFi) Evolution:

Decentralized Finance (DeFi) continued to mature in 2024, overcoming early criticisms of security vulnerabilities and lack of regulation. Enhanced interoperability between DeFi platforms and traditional financial systems enabled seamless cross-border transactions, attracting institutional investors. Innovations such as decentralized insurance and automated compliance tools further bolstered confidence in the ecosystem. As traditional banks increasingly explore blockchain for settlement and lending services, the line between centralized and decentralized finance is beginning to blur. In 2025, DeFi’s scalability and innovation are poised to challenge the dominance of legacy financial institutions, creating new opportunities for both consumers and businesses.[8]

Looking Ahead:

The intersection of AI, cybersecurity, digital strategy, and cryptocurrency offers unprecedented opportunities for value creation. However, success will hinge on leaders’ ability to navigate complexity, embrace innovation, foster outstanding leadership, and prioritize ethical stewardship. As these trends continue to evolve, businesses must remain agile and forward-thinking.

About the Author:

Jeremy A. Swenson is a disruptive-thinking security entrepreneur, futurist/researcher, and seasoned senior management tech risk and digital strategy consultant. He is a frequent speaker, published writer, podcaster, and even does some pro bono consulting in these areas. He holds a certificate in Media Technology from Oxford University’s Media Policy Summer Institute, an MSST (Master of Science in Security Technologies) degree from the University of Minnesota’s Technological Leadership Institute, an MBA from Saint Mary’s University of Minnesota, and a BA in political science from the University of Wisconsin Eau Claire. He is an alum of the Federal Reserve Secure Payment Task Force, the Crystal, Robbinsdale, and New Hope Community Police Academy (MN), and the Minneapolis FBI Citizens Academy. You can follow him on LinkedIn and Twitter.


Footnotes:

  1. Smith, J. (2024). “AI’s Business Integration Challenges.” Tech Review.
  2. European Commission. (2024). “AI Act Regulatory Guidelines.” EU Tech Law Journal.
  3. Cybersecurity Ventures. (2024). “The Cost of Cybercrime: Annual Report.”
  4. Quantum Computing Report. (2024). “Quantum Progress and Cryptographic Implications.”
  5. Blockchain Association. (2024). “The Blockchain Beyond Crypto Study.”
  6. World Economic Forum. (2024). “The Future of Work: Digital Upskilling.”
  7. IoT Analytics. (2024). “The AI-IoT Convergence Report.”
  8. DeFi Pulse. (2024). “State of Decentralized Finance.”

8 Key AI Trends Driving Business Innovation in 2024 and Beyond

Minneapolis—

Artificial Intelligence (AI) continues to drive massive innovation across industries, reshaping business operations, customer interactions, and cybersecurity landscapes. As AI’s capabilities grow, companies are leveraging key trends to stay competitive and secure. Below are six crucial AI trends transforming businesses today, alongside critical insights on securing AI infrastructure, promoting responsible AI use, and enhancing workforce efficiency in a digital world.

1. Generative AI’s Creative Expansion

Generative AI, known for producing content from text and images to music and 3D models, is expanding its reach into business innovation.[1] AI systems like GPT-4 and DALL·E are being applied across industries to automate creativity, allowing businesses to scale their marketing efforts, design processes, and product innovation.

Business Application: Marketing teams are using generative AI to create personalized, dynamic campaigns across digital platforms. Coca-Cola and Nike, for instance, have employed AI to tailor advertising content to different customer segments, improving engagement and conversion rates. Product designers in industries like fashion and automotive are also using generative models to prototype new designs faster than ever before.

2. AI-Powered Personalization

AI’s ability to analyze vast datasets in real time is driving hyper-personalized experiences for consumers. This trend is especially important in sectors like e-commerce and entertainment, where personalized recommendations significantly impact user engagement and loyalty.

Business Application: Streaming platforms like Netflix and Spotify rely on AI algorithms to provide tailored content recommendations based on users’ preferences, viewing habits, and search history.[2] Retailers like Amazon are also leveraging AI to offer personalized shopping experiences, recommending products based on past purchases and browsing behavior, further boosting customer satisfaction.

3. AI-Driven Automation in Operations

Automation powered by AI is optimizing operations and processes across industries, from manufacturing to customer service. By automating repetitive and manual tasks, businesses are reducing costs, improving efficiency, and reallocating resources to higher-value activities.

Business Application: Tesla and Siemens are implementing AI in robotic process automation (RPA) to streamline production lines and monitor equipment for potential breakdowns. In customer service, AI chatbots and virtual assistants are being used to handle routine inquiries, providing real-time support to customers while freeing human agents to address more complex issues.

4. Securing AI Infrastructure and Development Practices

As AI adoption grows, so does the need for robust security measures to protect AI infrastructure and development processes. AI systems are vulnerable to cyberattacks, data breaches, and unauthorized access, highlighting the importance of securing AI from development to deployment.

Business Application: Organizations are recognizing the importance of securing AI models, data, and networks through multi-layered security frameworks. The U.S. AI Safety Institute Consortium is actively developing guidelines for AI safety and security, including red-teaming and risk management practices, to ensure AI systems are resilient to attacks. DevSecOps needs to be on the front end of this. To address challenges in securing AI, companies are pushing for standardization in AI audits and evaluations, ensuring consistency in security practices across industries.

5. AI in Predictive Analytics and Decision-Making

Predictive analytics, powered by AI, is enabling companies to forecast trends, predict consumer behavior, and make data-driven decisions with greater accuracy. This is particularly valuable in finance, healthcare, and retail, where anticipating demand or market shifts can lead to significant competitive advantages.

Business Application: Financial institutions like JPMorgan Chase are using AI for predictive analytics to evaluate market conditions, identify investment opportunities, and manage risk.[3] Retailers such as Walmart are employing AI to forecast inventory needs, helping to optimize supply chains and reduce waste. Predictive analytics also allows companies to make proactive decisions regarding customer retention and product development.

6. AI for Enhanced Cybersecurity

AI plays an increasingly pivotal role in improving cybersecurity defenses. AI-driven systems are capable of detecting anomalies, identifying potential threats, and responding to attacks in real-time, offering advanced protection for both physical and digital assets.

Business Application: Leading organizations are integrating AI into cybersecurity protocols to automate threat detection and enhance system defenses. IBM’s AI-powered QRadar platform helps companies identify and respond to cyberattacks by analyzing network traffic and detecting unusual activity.[4] AI systems are also improving identity authentication through biometrics, ensuring that only authorized users gain access to sensitive data.

Moreover, businesses are adopting AI governance frameworks to secure their AI infrastructure and ensure ethical deployment. Evaluating risks associated with open- and closed-source AI development allows for transparency and the implementation of tailored security strategies across sectors.

7. Promoting Responsible AI Use and Security Governance

Beyond technical innovation, AI governance and responsible use are paramount to ensure that AI is developed and applied ethically. Promoting responsible AI use means adhering to best practices and security standards to prevent misuse and unintended harm. The NIST AI risk management framework is a good reference for this.[5]

Business Application: Companies are actively developing frameworks that incorporate ethical principles throughout the lifecycle of AI systems. Microsoft and Google are leading initiatives to mitigate bias and ensure transparency in AI algorithms. Governments and private sectors are also collaborating to develop standardized guidelines and security metrics, helping organizations maintain ethical compliance and robust cybersecurity.

8. Enhancing Workforce Efficiency and Skills Development

AI’s role in enhancing workforce efficiency is not limited to automating tasks. AI-driven training and simulations are transforming how organizations develop and retain talent, particularly in cybersecurity, where skilled professionals are in high demand.

Business Application: Companies are investing in AI-driven educational platforms that simulate real-world cybersecurity scenarios, helping employees hone their skills in a dynamic, hands-on environment. These AI-powered platforms allow for personalized learning, adapting to individual skill levels and providing targeted feedback. Additionally, AI is being used to identify skill gaps within teams and recommend tailored training programs, improving workforce readiness for future challenges. Yet, people who are AI capable still need to support these apps and managerial efforts.

Conclusion: AI’s Role in Business and Security Transformation

As AI tools advance rapidly, it’s wise to assume they can access and analyze all publicly available content, including social media posts and articles like this one. While AI can offer valuable insights, organizations must remain vigilant about how these tools interact with one another, ensuring that application-to-application permissions are thoroughly scrutinized. Public-private partnerships, such as InfraGard, need to be strengthened to address these evolving challenges. Not everyone needs to be a journalist, but having the common sense to detect AI- or malware-generated fake news is crucial. It’s equally important to report any AI bias within big tech from perspectives including IT, compliance, media, and security.

Amid the AI hype, organizations should resist the urge to adopt every new tool that comes along. Instead, they should evaluate each AI system or use case based on measurable, real-world outcomes. AI’s rapid evolution is transforming both business operations and cybersecurity practices. Companies that effectively leverage trends like generative AI, predictive analytics, and automation, while prioritizing security and responsible use, will be better positioned to lead in the digital era. Securing AI infrastructure, promoting ethical AI development, and investing in workforce skills are crucial for long-term success.

Cloud infrastructure is another area that will continue to expand quickly, adding complexity to both perimeter security and compliance. Organizations should invest in AI-based cloud solutions and prioritize hiring cloud-trained staff. Diversifying across multiple cloud providers can mitigate risk, promote vendor competition, and ensure employees gain cross-platform expertise.

To navigate this complex landscape, businesses should adopt ethical, innovative, and secure AI strategies. Forming an AI governance committee is essential to managing the unique risks posed by AI, ensuring they aren’t overlooked or mistakenly merged with traditional IT risks. The road ahead holds tremendous potential, and those who proceed with careful consideration and adaptability will lead the way in AI-driven transformation.

About the Author:

Jeremy A. Swenson is a disruptive-thinking security entrepreneur, futurist/researcher, and seasoned senior management tech risk and digital strategy consultant. He is a frequent speaker, published writer, podcaster, and even does some pro bono consulting in these areas. He holds a certificate in Media Technology from Oxford University’s Media Policy Summer Institute, an MSST (Master of Science in Security Technologies) degree from the University of Minnesota’s Technological Leadership Institute, an MBA from Saint Mary’s University of Minnesota, and a BA in political science from the University of Wisconsin Eau Claire. He is an alum of the Federal Reserve Secure Payment Task Force, the Crystal, Robbinsdale, and New Hope Community Police Academy (MN), and the Minneapolis FBI Citizens Academy. You can follow him on LinkedIn and Twitter.

References:


[1] PYMNTS. “AI Sparks a Creative Revolution in Business, With an Unexpected Twist.” 07/19/24. https://www.pymnts.com/artificial-intelligence-2/2024/ai-sparks-a-creative-revolution-in-business-with-an-unexpected-twist/

[2] Josifovski, Vanja. “The Future Of AI-Powered Personalization: The Potential Of Choices.” Forbes. https://www.forbes.com/councils/forbestechcouncil/2023/07/03/the-future-of-ai-powered-personalization-the-potential-of-choices/

[3] Son, Hugh. “JPMorgan Chase is giving its employees an AI assistant powered by ChatGPT maker OpenAI.” 08/09/24. https://www.cnbc.com/2024/08/09/jpmorgan-chase-ai-artificial-intelligence-assistant-chatgpt-openai.html

[4] Culafi, Alexander. “IBM launches AI-powered security offering QRadar Suite.” Tech Target. 04/23/23. https://www.techtarget.com/searchsecurity/news/365535549/IBM-launches-AI-powered-security-offering-QRadar-Suite

[5] NIST. “AI Risk Management Framework.” 07/26/24. https://www.nist.gov/itl/ai-risk-management-framework